Storage North Finchley Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage North Finchley provides storage, associated handling, and removal-related services to individual and business customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. You should read them carefully before confirming a booking or placing goods into storage.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests or uses our services.
We, us, our means the service provider trading as Storage North Finchley.
Services means any storage, collection, delivery, handling, packing, or removal-related services that we agree to provide.
Goods means the items that you ask us to handle, store, collect, deliver, or otherwise deal with as part of the services.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.
2. Scope of Services
We provide storage facilities and related services, which may include collection and delivery of goods, assistance with loading and unloading, and complementary services typically associated with removal and storage operations. The precise scope of services for each booking will be confirmed in your booking confirmation or written quotation.
We reserve the right to refuse to accept any goods or service request at our discretion, including where the goods are hazardous, illegal, excessively fragile, or otherwise unsuitable for storage or handling.
3. Booking Process
3.1 You may request a quotation or make a booking for our services by contacting us through our approved communication channels or by using any booking tools we make available. All bookings are subject to availability and our acceptance.
3.2 A booking will only be treated as confirmed once we have provided you with a booking confirmation, which may be in writing or in another durable form, and you have accepted any applicable charges and conditions. We may require a deposit or advance payment as part of the booking process.
3.3 You must provide accurate and complete information when booking, including the type and approximate volume of goods, access details, relevant addresses, timing requirements, and any special handling needs. If the information you provide is incomplete or inaccurate, we may adjust our charges, modify the services, or in serious cases decline or cancel the booking.
3.4 If you request any change to the date, time, location or scope of the services after a booking has been confirmed, we will use reasonable efforts to accommodate your request but cannot guarantee availability. Additional charges may apply for changes.
4. Quotations and Charges
4.1 Any quotation we provide is based on the information you supply and on our current price list. Quotations are generally valid for a limited period, as indicated in the quotation, after which they may be withdrawn or revised.
4.2 Our charges may be calculated by reference to factors including the size and location of the storage unit, duration of storage, labour required, distance travelled, access conditions, the nature of the goods, and any additional services requested.
4.3 We reserve the right to amend our charges if:
a. the services are not carried out within three months of the date of the quotation;
b. you request additional services or changes to the original specification;
c. access to the premises is materially different from that described at the time of booking;
d. the volume, weight or nature of the goods differs from that originally stated; or
e. we incur additional costs due to circumstances beyond our reasonable control.
5. Payments
5.1 You agree to pay all charges in accordance with the payment terms stated in the quotation, invoice or booking confirmation. Unless otherwise specified, storage fees are payable in advance and service-related charges are payable on or before the day the services are provided.
5.2 We may require a deposit or pre-authorisation before confirming your booking, especially for larger or longer-term storage or removal-related projects.
5.3 Payment must be made using an approved method. We may refuse to provide or continue providing services if payment is not received on time or if a payment is reversed or declined.
5.4 If you fail to pay any sum due under the contract by the due date, we may charge interest on the overdue amount at a reasonable commercial rate from the due date until the date of actual payment. We may also charge reasonable administration fees for late payment reminders and collection activities.
5.5 You are responsible for any taxes, duties or other charges imposed by law in relation to the services, unless we explicitly agree otherwise in writing.
6. Cancellations and Changes
6.1 If you wish to cancel or change a booking, you must notify us as early as possible. Your entitlement to any refund or waiver of charges will depend on the amount of notice given.
6.2 For standard bookings involving storage, collection or delivery, the following cancellation terms will normally apply unless otherwise stated in your booking confirmation:
a. More than 72 hours before the scheduled start time: no cancellation fee and any deposit may be refunded or applied to a future booking at our discretion.
b. Between 24 and 72 hours before the scheduled start time: we may charge a reasonable cancellation fee to cover our allocated resources and administrative costs.
c. Less than 24 hours before the scheduled start time or failure to provide access on arrival: we may charge up to the full quoted amount for the first day of services.
6.3 For long-term storage contracts that renew on a periodic basis, you must give us not less than the specified notice period before the next renewal date if you wish to terminate storage and vacate the unit. If you fail to give sufficient notice, you may remain liable for storage fees for the next period.
6.4 We may cancel or suspend a booking or contract if you fail to pay on time, breach these Terms and Conditions, provide misleading information, or if we are unable to safely or legally perform the services due to circumstances beyond our reasonable control. Where possible, we will provide reasonable notice of cancellation or suspension.
7. Customer Responsibilities
7.1 You are responsible for ensuring that your goods are properly packed, labelled and prepared for storage or transport, unless we have explicitly agreed to provide packing services. Fragile, delicate or high-value items must be suitably protected.
7.2 You must ensure that we and our personnel have safe, adequate and lawful access to the premises at the agreed times, including suitable parking and clear routes for carrying goods. You must also comply with any site rules or instructions we provide relating to health and safety.
7.3 You must not store with us, or request us to handle, any prohibited or illegal items. Restricted and hazardous goods include but are not limited to explosives, flammable substances, compressed gases, corrosive materials, firearms and ammunition, toxic chemicals, perishable foodstuffs likely to rot, live animals, plants susceptible to infestation, and any items whose possession or transport is unlawful.
7.4 You are responsible for ensuring that you have all necessary rights, permissions and consents in relation to the goods, the premises we access, and any third-party property that may be affected by the services.
8. Use of Storage Facilities
8.1 Storage units are provided solely for the storage of goods and related removal and handling activities that we approve. You must not use a storage unit as a residence, office, workshop, or for any purpose other than storage.
8.2 You must keep your storage unit secure and must not share access credentials or keys with unauthorised persons. You are responsible for the acts and omissions of anyone you permit to access your unit.
8.3 You must keep the storage unit and any common areas clean, tidy and free from obstruction. You must not cause damage to any part of the premises or to property belonging to other customers or third parties.
8.4 We may access your storage unit in certain circumstances, including in an emergency, to carry out maintenance, to comply with legal requirements, or where we reasonably suspect that you are in breach of these Terms and Conditions or applicable law. Where practicable, we will give you advance notice of non-urgent access.
9. Waste Regulations and Prohibited Materials
9.1 You must comply with all applicable waste and environmental regulations. You must not leave waste, unwanted items or packaging in common areas or outside your storage unit except in designated collection points where available.
9.2 We do not accept responsibility for the disposal of your waste unless we have agreed to provide a specific waste removal service, which may be subject to additional charges and conditions. If we agree to remove waste, you must accurately describe its nature so that we can arrange appropriate and lawful disposal or recycling.
9.3 You must not store or request us to handle items that may cause pollution, contamination, infestation or unreasonable odour, including hazardous waste, clinical waste, chemical waste or any substance requiring specialist handling or permits.
9.4 If you leave waste or prohibited materials in your unit or on our premises, we may arrange removal and disposal and charge you for all associated costs, including any regulatory charges or penalties that we incur.
10. Our Liability
10.1 We will exercise reasonable care and skill in providing the services. However, our liability is subject to the limitations set out in this section.
10.2 We are not liable for any loss, damage or deterioration to goods arising from any of the following:
a. inherent defects, faults or natural deterioration of the goods;
b. insufficient or improper packing or labelling by you or on your behalf;
c. normal wear and tear, atmospheric or climatic conditions such as damp, mould, condensation or temperature changes, unless we have explicitly agreed to provide climate-controlled storage and have failed to do so;
d. acts or omissions of the customer or any third party not acting on our behalf;
e. events beyond our reasonable control, including but not limited to fire, flood, storm, riot, civil disturbance, acts of terrorism, industrial disputes or power failures.
10.3 Unless otherwise required by law, our total liability for loss of or damage to goods, and for any other loss arising out of or in connection with the services, shall not exceed a reasonable limit per claim or per consignment, as specified in our quotation or service documentation. You are strongly advised to arrange appropriate insurance for your goods, whether through your own arrangements or, where available, via any insurance services we may facilitate.
10.4 We are not liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss of data, even if such losses were foreseeable.
10.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
11. Indemnity
You agree to indemnify and hold us harmless from and against any claims, demands, losses, damages, costs and expenses arising out of or in connection with your breach of these Terms and Conditions, your violation of any law or rights of a third party, or any claim relating to the nature, ownership or condition of the goods.
12. Lien and Right of Sale
12.1 We have a general lien over the goods for all sums due and payable to us in relation to the services, including storage charges, handling fees, interest and costs.
12.2 If any sums remain unpaid after we have given you reasonable notice requiring payment, we may, to the extent permitted by law, sell or otherwise dispose of some or all of the goods in our custody. We will apply the proceeds of sale towards the outstanding amounts and any reasonable costs associated with the sale or disposal. Any remaining balance will be held for your benefit, subject to our right to set off any other amounts you owe us.
13. Complaints and Dispute Resolution
13.1 If you are dissatisfied with any aspect of our services, you should raise the matter with us as soon as possible, providing full details of your concerns. We will review your complaint and respond within a reasonable timeframe.
13.2 We will endeavour to resolve disputes amicably. If a dispute cannot be resolved by negotiation, either party may consider formal legal remedies or alternative dispute resolution processes where available.
14. Data Protection and Privacy
We will handle any personal information you provide in accordance with applicable data protection laws. We will use your information for purposes connected with the provision of services, administration of your account, and compliance with legal obligations. We may also use anonymised or aggregated information to help improve our operations. Further details may be provided in our privacy notices.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any contract between you and us, are governed by and shall be construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms and Conditions or the services shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that we reserve the right to bring proceedings in any other jurisdiction where enforcement is required.
16. General Provisions
16.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable or, if this is not possible, deleted, and the remaining provisions shall remain in full force and effect.
16.2 No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
16.3 You may not assign or transfer your rights or obligations under the contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary for operational reasons, provided that this does not materially reduce the level of service.
16.4 These Terms and Conditions, together with any quotation, booking confirmation and any other documents expressly incorporated by reference, constitute the entire agreement between you and us relating to the services. You acknowledge that you have not relied on any statement, promise or representation not expressly set out in these documents.
By using our storage and removal-related services, you confirm that you have read, understood and agree to these Terms and Conditions.
